:root{--ink:#17223b;--muted:#68738a;--line:#e5e9f2;--paper:#fff;--canvas:#f6f8fc;--primary:#4056b4;--primary-dark:#2f418e;--accent:#e9ecfb;--success:#18775d;--danger:#b43d4c;--warning:#a96b12;--shadow:0 14px 40px rgba(32,48,88,.08);font-family:"Segoe UI",Tahoma,Arial,sans-serif;color:var(--ink);background:var(--canvas)}
*{box-sizing:border-box}body{margin:0;min-height:100vh;background:var(--canvas)}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit}button{cursor:pointer}
.topbar{position:fixed;z-index:20;inset:0 0 auto 0;height:72px;background:rgba(255,255,255,.96);border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 28px}.brand{display:inline-flex;align-items:center;gap:10px;font-weight:800;letter-spacing:.03em}.brand small{font-weight:500;color:var(--muted)}.brand-mark{display:grid;place-items:center;width:38px;height:38px;border-radius:13px;color:#fff;background:linear-gradient(145deg,#536bd0,#354897);box-shadow:0 8px 18px rgba(64,86,180,.25)}.brand-large{font-size:1.25rem}.brand-large .brand-mark{width:48px;height:48px}.topbar-user{display:flex;align-items:center;gap:16px;font-size:.9rem}.topbar-user form{margin:0}.link-button{border:0;background:transparent;color:var(--primary);padding:0}
.sidebar{position:fixed;z-index:10;top:72px;right:0;bottom:0;width:235px;background:#fff;border-left:1px solid var(--line);padding:24px 14px;scrollbar-width:none}.sidebar::-webkit-scrollbar{display:none}.sidebar nav{display:grid;gap:5px}.sidebar a{padding:11px 14px;border-radius:10px;color:#46516a}.sidebar a:hover{background:var(--accent);color:var(--primary-dark)}.main-content{margin-right:235px;padding:104px 34px 42px;max-width:1600px}.guest-shell{display:grid;place-items:center;padding:24px}.guest-content{width:min(100%,440px)}
.login-card,.error-card{background:var(--paper);border:1px solid var(--line);border-radius:24px;padding:38px;box-shadow:var(--shadow);display:grid;gap:30px}.error-card{text-align:center}.error-code{font-size:4rem;font-weight:800;color:var(--primary);margin:0}.eyebrow{font-size:.78rem;font-weight:700;color:var(--primary);letter-spacing:.08em;margin:0 0 8px}.login-card h1,.error-card h1{margin:0 0 8px;font-size:1.8rem}.muted{color:var(--muted);line-height:1.75}.stack{display:grid;gap:18px}label{display:grid;gap:7px;font-size:.9rem;font-weight:600}input,select,textarea{width:100%;border:1px solid #d9deea;border-radius:10px;background:#fff;padding:11px 12px;color:var(--ink);outline:none}textarea{min-height:120px;resize:vertical}input:focus,select:focus,textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px rgba(64,86,180,.11)}
.button{display:inline-flex;justify-content:center;align-items:center;border:1px solid var(--line);border-radius:10px;padding:10px 16px;background:#fff;color:var(--ink);font-weight:700}.button.primary{background:var(--primary);border-color:var(--primary);color:#fff}.button.primary:hover{background:var(--primary-dark)}.button.danger{color:var(--danger);border-color:#f0cbd0}.button.small{padding:7px 11px;font-size:.82rem}.alert{padding:13px 16px;border-radius:11px;margin-bottom:20px;border:1px solid}.alert-success{background:#eaf8f3;color:var(--success);border-color:#c6ebdd}.alert-error{background:#fff0f1;color:var(--danger);border-color:#f4cbd0}
.page-heading{display:flex;justify-content:space-between;align-items:flex-end;gap:20px;margin-bottom:26px}.page-heading h1{font-size:1.8rem;margin:0 0 7px}.page-heading p{margin-bottom:0}.inline-heading{align-items:center}.back-link{display:inline-block;color:var(--primary);font-size:.85rem;margin-bottom:8px}.panel{background:#fff;border:1px solid var(--line);border-radius:16px;padding:22px;box-shadow:0 8px 28px rgba(32,48,88,.045)}.panel-heading{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:18px}.panel-heading h2{font-size:1.05rem;margin:0}.panel-heading a{color:var(--primary);font-size:.85rem}.metric-grid{display:grid;grid-template-columns:repeat(4,minmax(150px,1fr));gap:14px;margin-bottom:20px}.metric-card{position:relative;background:#fff;border:1px solid var(--line);border-radius:15px;padding:19px}.metric-card p{color:var(--muted);font-size:.83rem;margin:12px 0 5px}.metric-card strong{font-size:1.75rem}.metric-icon{display:block;width:30px;height:6px;border-radius:9px;background:var(--primary)}.metric-icon.comment{background:#bc6c94}.metric-icon.pending{background:#d29334}.metric-icon.approved{background:#6d79be}.metric-icon.sent{background:#29916e}.metric-icon.failed{background:#c34c5b}.metric-icon.lead{background:#4087a3}.content-grid{display:grid;grid-template-columns:1.25fr 1fr;gap:20px}.split-row,.diagnostic-row{display:flex;align-items:center;justify-content:space-between;padding:12px 0;border-bottom:1px solid var(--line)}.split-row:last-child,.diagnostic-row:last-child{border:0}.channel,.status,.safety-badge{display:inline-flex;width:max-content;border-radius:999px;padding:4px 9px;font-size:.75rem;font-weight:700;background:#eef1f7;color:#566077}.channel.facebook{background:#e8efff;color:#3158a7}.channel.instagram{background:#f8eaf2;color:#a04475}.safety-badge{background:#fff2db;color:var(--warning)}.activity-list>div{display:flex;gap:10px;padding:9px 0}.activity-dot{width:8px;height:8px;border-radius:50%;background:var(--primary);margin-top:7px}.activity-list p{margin:0}.activity-list small,.comment-meta small,.knowledge-row small{display:block;color:var(--muted);margin-top:4px}.filter-tabs{display:flex;gap:5px;overflow-x:auto;margin-bottom:16px;padding-bottom:2px}.filter-tabs a{white-space:nowrap;padding:8px 12px;border-radius:9px;color:var(--muted);font-size:.85rem}.filter-tabs a.active,.filter-tabs a:hover{background:#fff;border:1px solid var(--line);color:var(--primary)}.table-panel{padding:0;overflow:hidden}.conversation-row{display:grid;grid-template-columns:44px minmax(180px,1fr) auto auto 145px;gap:13px;align-items:center;padding:15px 18px;border-bottom:1px solid var(--line)}.conversation-row:last-child{border:0}.conversation-row:hover{background:#fafbfe}.avatar{width:40px;height:40px;border-radius:13px;background:var(--accent);color:var(--primary);display:grid;place-items:center;font-weight:800}.row-main{min-width:0}.row-main strong,.row-main small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.row-main small,.conversation-row time{font-size:.78rem;color:var(--muted);margin-top:5px}.empty{text-align:center;color:var(--muted);padding:34px}.action-row{display:flex;flex-wrap:wrap;gap:8px;align-items:center}.action-row form{margin:0}.conversation-layout{display:grid;grid-template-columns:minmax(0,1.45fr) minmax(310px,.8fr);gap:20px}.timeline{min-height:520px;display:flex;flex-direction:column;gap:12px}.bubble{max-width:78%;padding:12px 15px;border-radius:15px;background:#f1f3f8;align-self:flex-start}.bubble.outbound{background:#e8ecfb;color:#263878;align-self:flex-end}.bubble p{margin:0;line-height:1.7}.bubble time{display:block;color:var(--muted);font-size:.7rem;margin-top:6px}.draft-panel{align-self:start;position:sticky;top:95px}.draft-panel textarea{min-height:170px}.button:disabled{opacity:.5;cursor:not-allowed}.card-list{display:grid;gap:16px}.comment-meta{display:flex;align-items:center;gap:12px}.comment-meta>div{flex:1}.comment-meta .status{margin-right:auto}.object-caption{padding:10px 12px;background:#f8f9fc;border-radius:9px;color:var(--muted);font-size:.82rem}.comment-card blockquote{margin:18px 0;padding:0 14px;border-right:3px solid var(--primary);font-size:1.03rem;line-height:1.8}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.form-grid .full{grid-column:1/-1}.checkbox{display:flex;grid-auto-flow:column;justify-content:start;align-items:center;gap:8px}.checkbox input{width:auto}.mini-row,.knowledge-row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 0;border-bottom:1px solid var(--line)}.mini-row span{max-width:65%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.mini-row time{font-size:.75rem;color:var(--muted)}.knowledge-row>div{flex:1}.knowledge-grid{grid-template-columns:1.7fr .7fr}.narrow-panel{max-width:850px}.editor{min-height:330px}hr{border:0;border-top:1px solid var(--line);margin:24px 0}.diagnostics{max-width:900px}.diagnostic-row strong{font-size:.9rem;text-align:left;word-break:break-all}.audit-table>div{display:grid;grid-template-columns:1.3fr 1fr 1fr .8fr 1.2fr;gap:12px;padding:13px 18px;border-bottom:1px solid var(--line);align-items:center;font-size:.82rem}.audit-table .table-head{background:#f8f9fc;color:var(--muted);font-weight:700}.audit-table time{color:var(--muted)}code{direction:ltr;background:#f3f4f8;padding:4px 7px;border-radius:6px}
@media(max-width:1100px){.metric-grid{grid-template-columns:repeat(2,1fr)}.conversation-layout,.content-grid{grid-template-columns:1fr}.draft-panel{position:static}.audit-table{overflow-x:auto}.audit-table>div{min-width:760px}.conversation-row{grid-template-columns:44px 1fr auto}.conversation-row time,.conversation-row .status{display:none}}
@media(max-width:850px){.topbar{height:64px;padding:0 16px}.topbar-user>span{display:none}.sidebar{position:fixed;top:auto;right:0;left:0;bottom:0;width:auto;height:65px;border:1px solid var(--line);padding:7px;overflow-x:auto}.sidebar nav{display:flex;min-width:max-content}.sidebar a{padding:9px 12px;font-size:.82rem}.main-content{margin:0;padding:88px 16px 88px}.login-card{padding:28px 24px}.page-heading{align-items:flex-start;flex-direction:column}.metric-grid{grid-template-columns:1fr 1fr}.form-grid{grid-template-columns:1fr}.form-grid .full{grid-column:auto}.conversation-row{grid-template-columns:38px 1fr}.conversation-row .channel{display:none}.panel{padding:17px}.knowledge-row{align-items:flex-start;flex-wrap:wrap}}
@media(max-width:480px){.metric-grid{grid-template-columns:1fr}.topbar-user .link-button{font-size:.78rem}}
.filter-tabs{scrollbar-width:none}.filter-tabs::-webkit-scrollbar{display:none}